Every way to reach SASSA for help with your status check, application, payment, or appeal.
Use these official channels to contact SASSA. All services are free (except SMS at standard rates).
Call SASSA for any grant enquiry. Free from all South African landlines and cellphones.
0800 60 10 11Monday–Friday, 08:00–16:00
Send "Status" or "SASSA" to check your SRD grant status via WhatsApp. Available 24/7.
082 046 8553Send "Hi" to start a new SRD grant application or update your details via WhatsApp.
082 054 0016Dial from any phone to check your status. No internet or data required. Works on basic phones.
*120*69277#Alternative: *120*3210#
Send "STATUS" followed by your ID number. Standard SMS rates apply.
Send to 32555Send your enquiry via email. Include your ID number and contact details for faster processing.
[email protected]Response: 3–5 business days
Save time by using the right channel for your specific issue.
| I Need To... | Best Method | Details |
|---|---|---|
| Check my SRD status | Online / WhatsApp | Use our status check tool or WhatsApp 082 046 8553 |
| Apply for SRD grant | Online / WhatsApp | srd.sassa.gov.za or WhatsApp 082 054 0016 |
| Appeal a declined application | Online | Appeal guide — srd.sassa.gov.za/appeals/appeal |
| Update banking details | Online | Log into srd.sassa.gov.za |
| Report missing payment | Phone / Office | Call 0800 60 10 11 or visit SASSA office |
| Apply for other grants | Office Visit | Visit nearest SASSA office with your ID |
| Report fraud or scam | Phone | Call 0800 601 011 (fraud hotline) |
| Enquire about appeal status | Phone / Email | ITSAA: 012 312 7727 or [email protected] |
| Escalate unresolved issue | Presidential Hotline | Call 17737 if SASSA has not resolved your issue |
Visit a SASSA office in person for applications, document verification, or complex issues.
Address: SASSA House, 501 Prodinsa Building, Corner Beatrix & Pretorius Street, Pretoria
Phone: +27 12 400 2000
Hours: Monday–Friday, 07:30–16:00
SASSA has branch offices in every province across South Africa. To find your nearest office:
Additional contacts for specific SASSA-related issues.
0800 601 011
Report fraud anonymously
17737
Escalate unresolved issues
012 312 7500
www.dsd.gov.za